Here is a comprehensive Privacy Policy tailored for both your web application and Android app. Placeholders like Suburbancompany are highlighted in brackets so you can easily replace them with your actual details. Privacy Policy Effective Date: 31/07/2026 Last Updated: 31/07/2026 Welcome to Suburbancompany ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us through our website ([Suburbancompany.com]) and our mobile application available on the Google Play Store (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our Platform to book home services (such as appliance repair, cleaning services, plumbing, and other home care solutions). 1. Information We Collect We collect several types of information from and about users of our Platform, including: A. Personal Information You Provide Directly Account & Profile Data: Name, email address, phone number, and password created during account registration. Service Address: Physical address, city, area code, and landmark details necessary to deliver requested home services. Payment Information: Payment card details, UPI IDs, or billing addresses collected securely via third-party payment gateways (we do not directly store complete financial credentials). Communications: Records and copies of your interactions when you contact customer support, provide feedback, or chat with assigned service professionals. B. Information Collected Automatically Device & App Usage Data: Device model, operating system version, unique device identifiers, IP address, browser type, and app usage activity (e.g., pages viewed, service searches). Location Data: Precise or approximate location derived from your device's GPS or IP address to help you select service addresses, track service provider arrival, and locate nearby service technicians. 2. Android App Permissions To deliver seamless home services, our Android app may request specific system permissions: Location (Foreground/Background): Used to verify service coverage, pinpoint your exact service address, and enable real-time tracking of assigned technicians. Camera & Photos/Storage: Used to allow you to upload photos or videos of faulty appliances or areas requiring cleaning so service providers can inspect the issue beforehand. Notifications: Used to send real-time updates about booking status, technician arrival times, invoice details, and promotional offers. Phone Call State: Used to enable direct voice communication between you and the assigned technician without exposing personal numbers where masked calling is enabled. You can manage or revoke these permissions at any time through your Android device settings. 3. How We Use Your Information We use the collected information for the following core purposes: Fulfilling Service Bookings: Connecting you with qualified technicians, scheduling service appointments, and managing service delivery. Communication: Sending booking confirmations, technician details, status notifications, invoices, and support updates via SMS, push notifications, or email. Improving Our Services: Analyzing usage patterns, troubleshooting app bugs, and improving our service offerings and platform features. Safety & Security: Verifying user identities, detecting fraud or unauthorized activity, and ensuring safety for both customers and service providers. Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing our terms of service. 4. How We Share Your Information We do not sell your personal data. We share your information only under the following limited circumstances: Service Providers & Technicians: We share your name, phone number, service address, and task descriptions with the assigned technician or vendor fulfilling your request. Third-Party Service Providers: We work with trusted vendor partners for payment processing, SMS gateway delivery, app analytics, cloud hosting, and customer support. These partners are legally bound to protect your data. Business Transfers: If our company undergoes a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. Legal Requirements: We may disclose your information if required to do so by law, court order, or government authority. 5. Data Security & Retention Security: We implement appropriate technical, organizational, and physical security measures (including SSL encryption and access controls) to protect your data against unauthorized access, loss, or alteration. Retention: We retain your personal information for as long as your account is active or as necessary to provide services, resolve disputes, and fulfill legal requirements. 6. User Rights & Data Deletion Depending on your jurisdiction, you have the following rights regarding your personal data: Access & Correction: You can review and update your profile information at any time within the account settings of the app or website. Account & Data Deletion: You have the right to request the deletion of your personal account and associated data. You can request deletion directly in the Android app settings under Account > Delete Account or by contacting us at [Contact Email]. Opt-Out: You can opt out of receiving promotional communications by using the unsubscribe link in emails or disabling marketing notifications in your app settings. 7. Children’s Privacy Our Platform is intended solely for adult users capable of contracting for home services. We do not knowingly collect or solicit personal information from children under 18 years of age. If we discover that a child under 18 has provided us with personal data, we will delete it promptly. 8. Third-Party Links & Services Our web and mobile apps may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies. 9. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this policy and posting a notice on our Platform or sending an email notification. 10. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us at: Company Name: Suburbancompany Email: Suburbancompany@gmail.com Phone: 9030699691 Address: Ameerpet, Hyderabad Website: Suburbancompany.com